Remote Support Terms and Conditions
I (Client) agree to pay CK COMPUTERS to repair, analyse and troubleshoot my computer hardware at a rate of $60.00 NZ per hour plus GST. Minimum charge is $30.00 NZ plus GST for a 30 minute remote support session Time will be billed to the nearest 15 mins
We do have flat rate prices for a lot of jobs and we will discuss these with you at the beginning of the job
Payment is due as soon as the job is finished
All our credit cards payments are through PayPal
you do not need a PayPal account to use this service
Although CK COMPUTERS will endeavour to conduct all activities in a timely manner, I understand that troubleshooting issues may be a time-consuming process and agree to pay CK COMPUTERS for troubleshooting time as necessary.
If CK COMPUTERS is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer.
CK COMPUTERS reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist. Client will contract with the other IT company separately.
CK COMPUTERS will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular charge rates apply.
Although CK COMPUTERS will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be Compromised.
If I require training in backup methods and procedures, CK COMPUTERS will provide that training to me at an additional rate of $60.00 NZ per hour plus GST. CK COMPUTERS ARE NOT RESPONSIBLE FOR ANY DATA LOSS
Virus Removals: I also certify that I will pay for added support to CK COMPUTERS for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before our removal.
We have a 7 day guarantee on our virus/malware removals. If within 7 days you suspect you have an instance returning, please call us immediately. If after 7 days and you have a returned infection, we will discuss what AV products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchase by CK COMPUTERS or any other brand you buy online or off the shelf.
Should your computer malfunction. CK COMPUTERS are not responsible for any damage or lose of data.
Confidentiality Agreement: Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law. Due to the requirements of the repair, if approved by you, the client…we will back up your data to insure it’s integrity. This is done to ensure that a customer has all the files they need when a computer is returned after a restore. During a remote support call, the data is always backed up to the clients computer or external hard drive. We do not back up the data on CK COMPUTER servers. If requested, we will destroy any copies of your data immediately after the repair is complete. If requested, we will hold your data for 30 days. Any private or personal information provided to
CK COMPUTERS will be kept confidential.